{"id":5579,"date":"2024-10-21T10:23:32","date_gmt":"2024-10-21T10:23:32","guid":{"rendered":"https:\/\/qb.com.eg\/?p=5579"},"modified":"2024-10-29T16:38:58","modified_gmt":"2024-10-29T16:38:58","slug":"iso-20000-1-%d9%85%d8%b9%d9%8a%d8%a7%d8%b1-%d8%a5%d8%af%d8%a7%d8%b1%d8%a9-%d8%ae%d8%af%d9%85%d8%a7%d8%aa-%d8%aa%d9%83%d9%86%d9%88%d9%84%d9%88%d8%ac%d9%8a%d8%a7-%d8%a7%d9%84%d9%85%d8%b9%d9%84%d9%88","status":"publish","type":"post","link":"https:\/\/qb.com.eg\/ar\/iso-20000-1-%d9%85%d8%b9%d9%8a%d8%a7%d8%b1-%d8%a5%d8%af%d8%a7%d8%b1%d8%a9-%d8%ae%d8%af%d9%85%d8%a7%d8%aa-%d8%aa%d9%83%d9%86%d9%88%d9%84%d9%88%d8%ac%d9%8a%d8%a7-%d8%a7%d9%84%d9%85%d8%b9%d9%84%d9%88\/","title":{"rendered":"ISO 20000-1 : \u0645\u0639\u064a\u0627\u0631 \u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a (ITSM)"},"content":{"rendered":"<p><strong>\u0645\u0642\u062f\u0645\u0629<\/strong><\/p>\n\n\n\n<p>\u0641\u064a \u0639\u0627\u0644\u0645\u0646\u0627 \u0627\u0644\u0631\u0642\u0645\u064a \u0627\u0644\u062d\u0627\u0644\u064a\u060c \u0623\u0635\u0628\u062d\u062a \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u062c\u0632\u0621\u064b\u0627 \u0644\u0627 \u064a\u062a\u062c\u0632\u0623 \u0645\u0646 \u0646\u062c\u0627\u062d \u0623\u064a \u0645\u0624\u0633\u0633\u0629. \u0644\u0636\u0645\u0627\u0646 \u062a\u0642\u062f\u064a\u0645 \u0647\u0630\u0647 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0628\u0643\u0641\u0627\u0621\u0629 \u0648\u0641\u0639\u0627\u0644\u064a\u0629\u060c \u062a\u0645 \u062a\u0637\u0648\u064a\u0631 \u0647\u0630\u0647 \u0627\u0644\u0645\u0648\u0627\u0635\u0641\u0629\u060c \u0648\u0647\u0648 \u0645\u0639\u064a\u0627\u0631 \u062f\u0648\u0644\u064a \u0644\u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a (IT Service Management). \u064a\u062d\u062f\u062f \u0647\u0630\u0627 \u0627\u0644\u0645\u0639\u064a\u0627\u0631 \u0625\u0637\u0627\u0631\u064b\u0627 \u0634\u0627\u0645\u0644\u0627\u064b \u0644\u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a\u060c \u0645\u0645\u0627 \u064a\u0633\u0627\u0639\u062f \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0639\u0644\u0649 \u062a\u0642\u062f\u064a\u0645 \u062e\u062f\u0645\u0627\u062a \u062a\u062a\u0633\u0645 \u0628\u0627\u0644\u062c\u0648\u062f\u0629 \u0627\u0644\u0639\u0627\u0644\u064a\u0629 \u0648\u062a\u062d\u0642\u064a\u0642 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0641\u064a \u0647\u0630\u0627 \u0627\u0644\u0645\u0642\u0627\u0644\u060c \u0633\u0646\u0633\u062a\u0639\u0631\u0636 \u0641\u064a \u0647\u0630\u0627 \u0627\u0644\u0645\u0639\u064a\u0627\u0631\u060c \u0648\u0623\u0647\u0645\u064a\u062a\u0647\u060c \u0648\u0643\u064a\u0641\u064a\u0629 \u062a\u0637\u0628\u064a\u0642\u0647 \u0644\u0636\u0645\u0627\u0646 \u062a\u0642\u062f\u064a\u0645 \u062e\u062f\u0645\u0627\u062a IT \u0641\u0639\u0627\u0644\u0629 \u0648\u0645\u0633\u062a\u0645\u0631\u0629.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u0645\u0627-\u0647\u0648-\u0645\u0639\u064a\u0627\u0631-iso-20000-1\">\u0645\u0627 \u0647\u0648 \u0645\u0639\u064a\u0627\u0631 ISO 20000-1\u061f<\/h2>\n\n\n\n<p><a href=\"https:\/\/www.iso.org\/standard\/70636.html\"><strong>ISO 20000<\/strong>-1<\/a> \u0647\u0648 \u0645\u0639\u064a\u0627\u0631 \u062f\u0648\u0644\u064a \u062a\u0645 \u062a\u0635\u0645\u064a\u0645\u0647 \u062e\u0635\u064a\u0635\u064b\u0627 \u0644\u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a (ITSM)\u060c \u062d\u064a\u062b \u064a\u0648\u0641\u0631 \u0625\u0637\u0627\u0631\u064b\u0627 \u0644\u062a\u062d\u0633\u064a\u0646 \u0648\u0642\u064a\u0627\u0633 \u0627\u0644\u0623\u062f\u0627\u0621 \u0648\u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0645\u0642\u062f\u0645\u0629. \u062a\u0645 \u0625\u0635\u062f\u0627\u0631 \u0647\u0630\u0627 \u0627\u0644\u0645\u0639\u064a\u0627\u0631 \u0641\u064a \u0627\u0644\u0628\u062f\u0627\u064a\u0629 \u0639\u0627\u0645 2005 \u0645\u0646 \u0642\u0628\u0644 \u0627\u0644\u0645\u0646\u0638\u0645\u0629 \u0627\u0644\u062f\u0648\u0644\u064a\u0629 \u0644\u0644\u062a\u0648\u062d\u064a\u062f \u0627\u0644\u0642\u064a\u0627\u0633\u064a (ISO) \u0648\u064a\u0639\u062a\u0628\u0631 \u0627\u0644\u0646\u0633\u062e\u0629 \u0627\u0644\u0631\u0633\u0645\u064a\u0629 \u0645\u0646 \u0645\u0639\u0627\u064a\u064a\u0631 <strong>ITIL<\/strong> (\u0645\u0643\u062a\u0628\u0629 \u0627\u0644\u0628\u0646\u064a\u0629 \u0627\u0644\u062a\u062d\u062a\u064a\u0629 \u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u0623\u0647\u0645\u064a\u0629-iso-20000-1\">\u0623\u0647\u0645\u064a\u0629 ISO 20000-1<\/h2>\n\n\n\n<p>\u062a\u0639\u062f \u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0623\u0645\u0631\u0627\u064b \u062d\u064a\u0648\u064a\u0627\u064b \u0644\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0627\u0644\u062d\u062f\u064a\u062b\u0629 \u0627\u0644\u062a\u064a \u062a\u0639\u062a\u0645\u062f \u0628\u0634\u0643\u0644 \u0643\u0628\u064a\u0631 \u0639\u0644\u0649 \u0627\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627. \u062a\u0634\u0645\u0644 <strong>\u0627<\/strong>\u0644\u0645\u0648\u0627\u0635\u0641\u0629 \u0623\u0641\u0636\u0644 \u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0648\u0627\u0644\u0645\u0639\u0627\u064a\u064a\u0631 \u0644\u0636\u0645\u0627\u0646 \u062a\u0642\u062f\u064a\u0645 \u062e\u062f\u0645\u0627\u062a IT \u0645\u062a\u0633\u0642\u0629 \u0648\u0645\u0648\u062b\u0648\u0642\u0629. \u0645\u0646 \u0628\u064a\u0646 \u0627\u0644\u0641\u0648\u0627\u0626\u062f \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u0647\u0630\u0627 \u0627\u0644\u0645\u0639\u064a\u0627\u0631:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u062a\u062d\u0633\u064a\u0646 \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629<\/strong>: \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u0637\u0628\u064a\u0642 \u0625\u0637\u0627\u0631 \u0639\u0645\u0644 \u0645\u062a\u0643\u0627\u0645\u0644 \u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062e\u062f\u0645\u0627\u062a\u060c \u064a\u0645\u0643\u0646 \u0644\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u062a\u062d\u0633\u064a\u0646 \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0645\u0642\u062f\u0645\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n\n\n\n<li><strong>\u0632\u064a\u0627\u062f\u0629 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/strong>: \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u0642\u062f\u064a\u0645 \u062e\u062f\u0645\u0627\u062a IT \u062a\u0644\u0628\u064a \u062a\u0648\u0642\u0639\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0641\u0648\u0642\u0647\u0627\u060c \u0645\u0645\u0627 \u064a\u0639\u0632\u0632 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062b\u0642\u062a\u0647\u0645.<\/li>\n\n\n\n<li><strong>\u062a\u0639\u0632\u064a\u0632 \u0627\u0644\u0643\u0641\u0627\u0621\u0629 \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a\u0629<\/strong>: \u064a\u0633\u0627\u0639\u062f \u0627\u0644\u0645\u0639\u064a\u0627\u0631 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0639\u0644\u0649 \u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u062f\u0627\u062e\u0644\u064a\u0629 \u0648\u062a\u0642\u0644\u064a\u0644 \u0627\u0644\u0647\u062f\u0631 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0648\u0627\u0644\u0645\u0648\u0627\u0631\u062f.<\/li>\n\n\n\n<li><strong>\u0627\u0644\u0627\u0645\u062a\u062b\u0627\u0644 \u0644\u0644\u0642\u0648\u0627\u0646\u064a\u0646 \u0648\u0627\u0644\u0645\u0639\u0627\u064a\u064a\u0631<\/strong>: \u064a\u0648\u0641\u0631 \u0625\u0637\u0627\u0631\u064b\u0627 \u064a\u0633\u0627\u0639\u062f \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0639\u0644\u0649 \u0627\u0644\u0627\u0645\u062a\u062b\u0627\u0644 \u0644\u0644\u0645\u062a\u0637\u0644\u0628\u0627\u062a \u0627\u0644\u062a\u0646\u0638\u064a\u0645\u064a\u0629 \u0648\u0627\u0644\u0645\u0639\u0627\u064a\u064a\u0631 \u0627\u0644\u062f\u0648\u0644\u064a\u0629 \u0630\u0627\u062a \u0627\u0644\u0635\u0644\u0629 \u0628\u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u0627\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627.<\/li>\n\n\n\n<li><strong>\u0627\u0644\u062a\u0643\u064a\u0641 \u0645\u0639 \u0627\u0644\u062a\u063a\u064a\u0631\u0627\u062a<\/strong>: \u064a\u0633\u0627\u0647\u0645 \u0641\u064a \u062a\u0639\u0632\u064a\u0632 \u0627\u0644\u0645\u0631\u0648\u0646\u0629 \u0648\u0627\u0644\u062a\u0643\u064a\u0641 \u0645\u0639 \u0627\u0644\u062a\u063a\u064a\u0631\u0627\u062a \u0627\u0644\u062a\u0642\u0646\u064a\u0629 \u0648\u0627\u0644\u0633\u0648\u0642\u064a\u0629.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u0645\u0643\u0648\u0646\u0627\u062a-\u0646\u0638\u0627\u0645-\u0625\u062f\u0627\u0631\u0629-\u062e\u062f\u0645\u0627\u062a-\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627-\u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a-itsm-\u0648\u0641\u0642-\u0627-\u0644\u0640-iso-20000\">\u0645\u0643\u0648\u0646\u0627\u062a \u0646\u0638\u0627\u0645 \u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a (ITSM) \u0648\u0641\u0642\u064b\u0627 \u0644\u0640 ISO 20000<\/h2>\n\n\n\n<p>\u064a\u0639\u062a\u0645\u062f \u0647\u0630\u0627 \u0627\u0644\u0646\u0638\u0627\u0645 \u0639\u0644\u0649 \u062a\u0642\u062f\u064a\u0645 \u0625\u0637\u0627\u0631 \u0634\u0627\u0645\u0644 \u064a\u0645\u0643\u0646 \u062a\u0637\u0628\u064a\u0642\u0647 \u0639\u0644\u0649 \u062c\u0645\u064a\u0639 \u062c\u0648\u0627\u0646\u0628 \u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a. \u064a\u062a\u0636\u0645\u0646 \u0627\u0644\u0646\u0638\u0627\u0645 \u0639\u062f\u0629 \u0639\u0646\u0627\u0635\u0631 \u0631\u0626\u064a\u0633\u064a\u0629:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-1-\u0627\u0644\u062a\u062e\u0637\u064a\u0637-\u0648\u0627\u0644\u062a\u0646\u0641\u064a\u0630\">1. <strong>\u0627\u0644\u062a\u062e\u0637\u064a\u0637 \u0648\u0627\u0644\u062a\u0646\u0641\u064a\u0630<\/strong><\/h3>\n\n\n\n<p>\u064a\u062a\u0637\u0644\u0628 \u0647\u0630\u0627 \u0627\u0644\u0645\u0639\u064a\u0627\u0631 \u0645\u0646 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0648\u0636\u0639 \u062e\u0637\u0637 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a. \u064a\u062a\u0636\u0645\u0646 \u0630\u0644\u0643 \u062a\u062d\u062f\u064a\u062f \u0623\u0647\u062f\u0627\u0641 \u0627\u0644\u0625\u062f\u0627\u0631\u0629 \u0648\u062a\u0637\u0648\u064a\u0631 \u0639\u0645\u0644\u064a\u0627\u062a \u0645\u0646\u0627\u0633\u0628\u0629 \u062a\u0636\u0645\u0646 \u062a\u062d\u0642\u064a\u0642 \u0647\u0630\u0647 \u0627\u0644\u0623\u0647\u062f\u0627\u0641 \u0628\u0643\u0641\u0627\u0621\u0629.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-2-\u0625\u062f\u0627\u0631\u0629-\u0645\u0633\u062a\u0648\u0649-\u0627\u0644\u062e\u062f\u0645\u0629-slm\">2. <strong>\u0625\u062f\u0627\u0631\u0629 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 (SLM)<\/strong><\/h3>\n\n\n\n<p>\u062a\u0647\u062f\u0641 <strong>\u0625\u062f\u0627\u0631\u0629 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629<\/strong> \u0625\u0644\u0649 \u062a\u062d\u062f\u064a\u062f \u0648\u0636\u0628\u0637 \u0627\u062a\u0641\u0627\u0642\u064a\u0627\u062a \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 (SLAs) \u0628\u064a\u0646 \u0645\u0642\u062f\u0645\u064a \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0648\u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u064a\u062c\u0628 \u0623\u0646 \u062a\u0643\u0648\u0646 \u0647\u0630\u0647 \u0627\u0644\u0627\u062a\u0641\u0627\u0642\u064a\u0627\u062a \u0648\u0627\u0636\u062d\u0629 \u0648\u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u0642\u064a\u0627\u0633 \u0644\u0636\u0645\u0627\u0646 \u062a\u062d\u0642\u064a\u0642 \u062a\u0648\u0642\u0639\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-3-\u0625\u062f\u0627\u0631\u0629-\u0627\u0644\u062d\u0648\u0627\u062f\u062b\">3. <strong>\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062d\u0648\u0627\u062f\u062b<\/strong><\/h3>\n\n\n\n<p>\u064a\u062c\u0628 \u0623\u0646 \u064a\u0643\u0648\u0646 \u0644\u062f\u0649 \u0627\u0644\u0645\u0624\u0633\u0633\u0629 \u062e\u0637\u0629 \u0645\u062d\u0643\u0645\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062d\u0648\u0627\u062f\u062b \u063a\u064a\u0631 \u0627\u0644\u0645\u062a\u0648\u0642\u0639\u0629 \u0627\u0644\u062a\u064a \u0642\u062f \u062a\u0624\u062b\u0631 \u0639\u0644\u0649 \u062e\u062f\u0645\u0627\u062a IT. \u064a\u0633\u0627\u0647\u0645 \u0627\u0644\u0645\u0639\u064a\u0627\u0631 \u0641\u064a \u062a\u062d\u0633\u064a\u0646 \u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0644\u0644\u062d\u0648\u0627\u062f\u062b \u0627\u0644\u0637\u0627\u0631\u0626\u0629 \u0648\u062a\u0642\u0644\u064a\u0644 \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0644\u0627\u0632\u0645 \u0644\u0627\u0633\u062a\u0639\u0627\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0627\u062a.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-4-\u0625\u062f\u0627\u0631\u0629-\u0627\u0644\u062a\u063a\u064a\u064a\u0631\">4. <strong>\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062a\u063a\u064a\u064a\u0631<\/strong><\/h3>\n\n\n\n<p>\u0628\u0645\u0627 \u0623\u0646 \u0627\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u062a\u062a\u063a\u064a\u0631 \u0628\u0633\u0631\u0639\u0629\u060c \u064a\u062c\u0628 \u0623\u0646 \u062a\u0643\u0648\u0646 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0645\u0633\u062a\u0639\u062f\u0629 \u0644\u0644\u062a\u0643\u064a\u0641 \u0645\u0639 \u0647\u0630\u0647 \u0627\u0644\u062a\u063a\u064a\u064a\u0631\u0627\u062a. \u062a\u062a\u0637\u0644\u0628 <strong>\u0627<\/strong>\u0644\u0645\u0648\u0627\u0635\u0641\u0629 \u0648\u0636\u0639 \u0633\u064a\u0627\u0633\u0627\u062a \u0648\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062a\u063a\u064a\u064a\u0631 \u0628\u0634\u0643\u0644 \u0641\u0639\u0627\u0644 \u0644\u062a\u0642\u0644\u064a\u0644 \u0627\u0644\u0645\u062e\u0627\u0637\u0631 \u0648\u0627\u0644\u062a\u0623\u062b\u064a\u0631\u0627\u062a \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u064a\u0648\u0645\u064a\u0629.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-5-\u0625\u062f\u0627\u0631\u0629-\u0627\u0644\u0623\u0635\u0648\u0644-\u0648\u0627\u0644\u062a\u0643\u0648\u064a\u0646\">5. <strong>\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0623\u0635\u0648\u0644 \u0648\u0627\u0644\u062a\u0643\u0648\u064a\u0646<\/strong><\/h3>\n\n\n\n<p>\u064a\u062d\u062f\u062f \u0627\u0644\u0645\u0639\u064a\u0627\u0631 \u0623\u0647\u0645\u064a\u0629 \u0625\u062f\u0627\u0631\u0629 \u0623\u0635\u0648\u0644 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0648\u0627\u0644\u062a\u0643\u0648\u064a\u0646\u0627\u062a \u0628\u062f\u0642\u0629 \u0644\u0636\u0645\u0627\u0646 \u0627\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u0633\u062c\u0644 \u0645\u062d\u062f\u062b \u0644\u062c\u0645\u064a\u0639 \u0627\u0644\u0623\u0635\u0648\u0644 \u0648\u0627\u0644\u0645\u0643\u0648\u0646\u0627\u062a \u0627\u0644\u062a\u0642\u0646\u064a\u0629 \u0627\u0644\u0645\u0647\u0645\u0629.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-6-\u0625\u062f\u0627\u0631\u0629-\u0645\u0634\u0627\u0643\u0644-\u062a\u0642\u0646\u064a\u0629-\u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a\">6. <strong>\u0625\u062f\u0627\u0631\u0629 \u0645\u0634\u0627\u0643\u0644 \u062a\u0642\u0646\u064a\u0629 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a<\/strong><\/h3>\n\n\n\n<p>\u062a\u0633\u0627\u0639\u062f \u0639\u0645\u0644\u064a\u0629 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0634\u0627\u0643\u0644 \u0639\u0644\u0649 \u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0623\u0633\u0628\u0627\u0628 \u0627\u0644\u062c\u0630\u0631\u064a\u0629 \u0644\u0644\u0645\u0634\u0627\u0643\u0644 \u0627\u0644\u062a\u0642\u0646\u064a\u0629 \u0648\u0645\u0646\u0639 \u062a\u0643\u0631\u0627\u0631\u0647\u0627 \u0641\u064a \u0627\u0644\u0645\u0633\u062a\u0642\u0628\u0644\u060c \u0645\u0645\u0627 \u064a\u0633\u0627\u0647\u0645 \u0641\u064a \u062a\u0639\u0632\u064a\u0632 \u0627\u0633\u062a\u0642\u0631\u0627\u0631 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0645\u0642\u062f\u0645\u0629.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u0645\u062a\u0637\u0644\u0628\u0627\u062a-iso-20000-1\">\u0645\u062a\u0637\u0644\u0628\u0627\u062a ISO 20000-1<\/h2>\n\n\n\n<p>\u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0634\u0647\u0627\u062f\u0629 <strong>ISO 20000<\/strong>\u060c \u064a\u062c\u0628 \u0639\u0644\u0649 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u062a\u0644\u0628\u064a\u0629 \u0645\u062c\u0645\u0648\u0639\u0629 \u0645\u0646 \u0627\u0644\u0645\u062a\u0637\u0644\u0628\u0627\u062a \u0627\u0644\u0623\u0633\u0627\u0633\u064a\u0629 \u0627\u0644\u062a\u064a \u062a\u0634\u0645\u0644:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u0627\u0644\u0633\u064a\u0627\u0633\u0627\u062a \u0648\u0627\u0644\u0625\u062c\u0631\u0627\u0621\u0627\u062a<\/strong>: \u064a\u062c\u0628 \u0623\u0646 \u062a\u0643\u0648\u0646 \u0647\u0646\u0627\u0643 \u0633\u064a\u0627\u0633\u0627\u062a \u0645\u0643\u062a\u0648\u0628\u0629 \u062a\u0648\u0636\u062d \u0643\u064a\u0641\u064a\u0629 \u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a.<\/li>\n\n\n\n<li><strong>\u0627\u0644\u062a\u062e\u0637\u064a\u0637 \u0648\u0627\u0644\u062a\u0646\u0641\u064a\u0630<\/strong>: \u064a\u062c\u0628 \u0648\u0636\u0639 \u062e\u0637\u0637 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0644\u0636\u0645\u0627\u0646 \u062a\u0642\u062f\u064a\u0645 \u062e\u062f\u0645\u0627\u062a \u062a\u062a\u0648\u0627\u0641\u0642 \u0645\u0639 \u0645\u062a\u0637\u0644\u0628\u0627\u062a <strong>\u0627<\/strong>\u0644\u0645\u0648\u0627\u0635\u0641\u0629.<\/li>\n\n\n\n<li><strong>\u0627\u0644\u0645\u0631\u0627\u0642\u0628\u0629 \u0648\u0627\u0644\u062a\u062d\u0644\u064a\u0644<\/strong>: \u064a\u062a\u0637\u0644\u0628 \u0627\u0644\u0645\u0639\u064a\u0627\u0631 \u0645\u0631\u0627\u0642\u0628\u0629 \u0645\u0633\u062a\u0645\u0631\u0629 \u0644\u0644\u062e\u062f\u0645\u0627\u062a \u0648\u0636\u0645\u0627\u0646 \u062a\u062d\u0642\u064a\u0642 \u0627\u0644\u0623\u0647\u062f\u0627\u0641 \u0627\u0644\u0645\u062d\u062f\u062f\u0629.<\/li>\n\n\n\n<li><strong>\u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631<\/strong>: \u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0648\u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0628\u0627\u0633\u062a\u0645\u0631\u0627\u0631 \u0627\u0633\u062a\u0646\u0627\u062f\u064b\u0627 \u0625\u0644\u0649 \u062a\u0642\u064a\u064a\u0645 \u0627\u0644\u0623\u062f\u0627\u0621 \u0648\u0627\u0644\u062a\u063a\u0630\u064a\u0629 \u0627\u0644\u0631\u0627\u062c\u0639\u0629.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u0643\u064a\u0641\u064a\u0629-\u0627\u0644\u062d\u0635\u0648\u0644-\u0639\u0644\u0649-\u0634\u0647\u0627\u062f\u0629-iso-200001\">\u0643\u064a\u0641\u064a\u0629 \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0634\u0647\u0627\u062f\u0629 ISO 200001-\u061f<\/h2>\n\n\n\n<p><a href=\"https:\/\/qb.com.eg\/ar\/\u0641\u0648\u0627\u0626\u062f-\u0627\u0644\u062d\u0635\u0648\u0644-\u0639\u0644\u0649-\u0634\u0647\u0627\u062f\u0629-\u0627\u0644\u0623\u064a\u0632\u0648\/\">\u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0634\u0647\u0627\u062f\u0629<\/a> <strong><a href=\"https:\/\/www.iso.org\/standard\/70636.html\">ISO 20000-1<\/a><\/strong>\u060c \u062a\u062d\u062a\u0627\u062c \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0625\u0644\u0649 \u0627\u062a\u0628\u0627\u0639 \u0645\u062c\u0645\u0648\u0639\u0629 \u0645\u0646 \u0627\u0644\u062e\u0637\u0648\u0627\u062a \u0627\u0644\u0645\u0647\u0645\u0629\u060c \u0648\u0627\u0644\u062a\u064a \u062a\u0634\u0645\u0644:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>\u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0641\u062c\u0648\u0629<\/strong>: \u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0641\u062c\u0648\u0627\u062a \u0628\u064a\u0646 \u0627\u0644\u0646\u0638\u0627\u0645 \u0627\u0644\u062d\u0627\u0644\u064a \u0644\u0644\u0640 ITSM \u0648\u0627\u0644\u0645\u0639\u064a\u0627\u0631 <strong>ISO 20000-1<\/strong>.<\/li>\n\n\n\n<li><strong>\u062a\u0637\u0648\u064a\u0631 \u0646\u0638\u0627\u0645 \u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a<\/strong>: \u062a\u0635\u0645\u064a\u0645 \u0648\u062a\u0646\u0641\u064a\u0630 \u0639\u0645\u0644\u064a\u0627\u062a \u0648\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0645\u062a\u0648\u0627\u0641\u0642\u0629 \u0645\u0639 \u0645\u062a\u0637\u0644\u0628\u0627\u062a \u0627\u0644\u0645\u0639\u064a\u0627\u0631.<\/li>\n\n\n\n<li><strong>\u0627\u0644\u062a\u062f\u0631\u064a\u0628 \u0648\u0627\u0644\u0648\u0639\u064a<\/strong>: \u062a\u062f\u0631\u064a\u0628 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u0648\u0631\u0641\u0639 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u0648\u0639\u064a \u0628\u0623\u0647\u0645\u064a\u0629 \u062a\u0637\u0628\u064a\u0642 \u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0648\u0641\u0642 \u0627\u0644\u0645\u0639\u064a\u0627\u0631.<\/li>\n\n\n\n<li><strong>\u0627\u0644\u062a\u062f\u0642\u064a\u0642 \u0627\u0644\u062f\u0627\u062e\u0644\u064a<\/strong>: \u0625\u062c\u0631\u0627\u0621 \u062a\u062f\u0642\u064a\u0642 \u062f\u0627\u062e\u0644\u064a \u0644\u0644\u062a\u0623\u0643\u062f \u0645\u0646 \u0623\u0646 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u062a\u0644\u0628\u064a \u0645\u062a\u0637\u0644\u0628\u0627\u062a \u0627\u0644\u0645\u0639\u064a\u0627\u0631.<\/li>\n\n\n\n<li><strong>\u0627\u0644\u062a\u062f\u0642\u064a\u0642 \u0627\u0644\u062e\u0627\u0631\u062c\u064a<\/strong>: \u0627\u0644\u062a\u0639\u0627\u0648\u0646 \u0645\u0639 \u062c\u0647\u0629 \u0645\u0633\u062a\u0642\u0644\u0629 \u0644\u0625\u062c\u0631\u0627\u0621 \u062a\u062f\u0642\u064a\u0642 \u062e\u0627\u0631\u062c\u064a \u0648\u0645\u0646\u062d \u0627\u0644\u0634\u0647\u0627\u062f\u0629.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u0627\u0644\u0641\u0631\u0642-\u0628\u064a\u0646-iso-20000-1-\u0648itil\">\u0627\u0644\u0641\u0631\u0642 \u0628\u064a\u0646 ISO 20000-1 \u0648ITIL<\/h2>\n\n\n\n<p>\u0639\u0644\u0649 \u0627\u0644\u0631\u063a\u0645 \u0645\u0646 \u0623\u0646 \u0643\u0644 \u0645\u0646 <strong>ISO 20000-1<\/strong> \u0648<strong>ITIL<\/strong> \u064a\u062a\u0639\u0644\u0642\u0627\u0646 \u0628\u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a\u060c \u0625\u0644\u0627 \u0623\u0646 \u0647\u0646\u0627\u0643 \u0628\u0639\u0636 \u0627\u0644\u0641\u0631\u0648\u0642\u0627\u062a \u0628\u064a\u0646\u0647\u0645\u0627:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong><a href=\"https:\/\/www.iso.org\/standard\/70636.html\">ISO 20000-1<\/a><\/strong>: \u0647\u0648 \u0645\u0639\u064a\u0627\u0631 \u062f\u0648\u0644\u064a \u064a\u0639\u062a\u0645\u062f \u0639\u0644\u0649 \u0647\u064a\u0643\u0644 \u0631\u0633\u0645\u064a \u0648\u064a\u0648\u0641\u0631 \u0625\u0631\u0634\u0627\u062f\u0627\u062a \u0645\u062d\u062f\u062f\u0629 \u0644\u062a\u062d\u0642\u064a\u0642 \u0627\u0644\u0627\u0645\u062a\u062b\u0627\u0644 \u0644\u0645\u062a\u0637\u0644\u0628\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a IT.<\/li>\n\n\n\n<li><strong>ITIL<\/strong>: \u0647\u0648 \u0625\u0637\u0627\u0631 \u0639\u0645\u0644 \u064a\u0642\u062f\u0645 \u0645\u062c\u0645\u0648\u0639\u0629 \u0645\u0646 \u0623\u0641\u0636\u0644 \u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0644\u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a\u060c \u0644\u0643\u0646\u0647 \u0644\u0627 \u064a\u0634\u062a\u0645\u0644 \u0639\u0644\u0649 \u0645\u062a\u0637\u0644\u0628\u0627\u062a \u0631\u0633\u0645\u064a\u0629 \u0644\u0634\u0647\u0627\u062f\u0629.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u0627\u0644\u062e\u0644\u0627\u0635\u0629\">\u0627\u0644\u062e\u0644\u0627\u0635\u0629<\/h2>\n\n\n\n<p>\u064a\u0639\u062f <strong><a href=\"https:\/\/www.iso.org\/standard\/70636.html\">ISO 20000-1<\/a><\/strong> \u0645\u0639\u064a\u0627\u0631\u064b\u0627 \u062d\u0627\u0633\u0645\u064b\u0627 \u0644\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0633\u0639\u0649 \u0625\u0644\u0649 \u062a\u062d\u0633\u064a\u0646 \u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0648\u0636\u0645\u0627\u0646 \u062a\u0642\u062f\u064a\u0645 \u062e\u062f\u0645\u0627\u062a \u0639\u0627\u0644\u064a\u0629 \u0627\u0644\u062c\u0648\u062f\u0629. \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u0628\u0646\u064a \u0647\u0630\u0627 \u0627\u0644\u0645\u0639\u064a\u0627\u0631\u060c \u064a\u0645\u0643\u0646 \u0644\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u062a\u062d\u0633\u064a\u0646 \u0643\u0641\u0627\u0621\u0629 \u0639\u0645\u0644\u064a\u0627\u062a\u0647\u0627\u060c \u0632\u064a\u0627\u062f\u0629 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u0627\u0644\u062a\u0623\u0643\u062f \u0645\u0646 \u0627\u0644\u062a\u0648\u0627\u0641\u0642 \u0645\u0639 \u0627\u0644\u0645\u0639\u0627\u064a\u064a\u0631 \u0627\u0644\u062f\u0648\u0644\u064a\u0629.<\/p>\n\n\n\n<p><strong>\u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0634\u0627\u0626\u0639\u0629 (FAQs)<\/strong><\/p>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1729429097803\"><strong class=\"schema-faq-question\"><strong>\u0645\u0627 \u0647\u0648 \u0645\u0639\u064a\u0627\u0631 ISO 20000-1\u061f<\/strong><\/strong> <p class=\"schema-faq-answer\">\u0647\u0648 \u0645\u0639\u064a\u0627\u0631 \u062f\u0648\u0644\u064a \u0644\u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u064a\u0633\u0627\u0639\u062f \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0639\u0644\u0649 \u062a\u0642\u062f\u064a\u0645 \u062e\u062f\u0645\u0627\u062a IT \u0628\u062c\u0648\u062f\u0629 \u0648\u0643\u0641\u0627\u0621\u0629 \u0639\u0627\u0644\u064a\u0629.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1729429099166\"><strong class=\"schema-faq-question\"><strong>\u0645\u0627 \u0627\u0644\u0641\u0631\u0642 \u0628\u064a\u0646 ISO 20000-1 \u0648ITIL\u061f<\/strong><\/strong> <p class=\"schema-faq-answer\"><strong>ISO 20000-1<\/strong> \u0647\u0648 \u0645\u0639\u064a\u0627\u0631 \u0631\u0633\u0645\u064a \u0645\u0639 \u0645\u062a\u0637\u0644\u0628\u0627\u062a \u0645\u062d\u062f\u062f\u0629 \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0627\u0644\u0634\u0647\u0627\u062f\u0629\u060c \u0641\u064a \u062d\u064a\u0646 \u0623\u0646 <strong>ITIL<\/strong> \u0647\u0648 \u0625\u0637\u0627\u0631 \u0639\u0645\u0644 \u064a\u062a\u0636\u0645\u0646 \u0623\u0641\u0636\u0644 \u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0644\u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a IT \u0628\u062f\u0648\u0646 \u0645\u062a\u0637\u0644\u0628\u0627\u062a \u0631\u0633\u0645\u064a\u0629.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1729429100031\"><strong class=\"schema-faq-question\"><strong>\u0643\u064a\u0641 \u064a\u0645\u0643\u0646 \u0644\u0645\u0639\u064a\u0627\u0631 ISO 20000-1 \u062a\u062d\u0633\u064a\u0646 \u0623\u062f\u0627\u0621 \u0627\u0644\u0634\u0631\u0643\u0627\u062a\u061f<\/strong><\/strong> <p class=\"schema-faq-answer\">\u064a\u0633\u0627\u0639\u062f \u0627\u0644\u0645\u0639\u064a\u0627\u0631 \u0641\u064a \u062a\u062d\u0633\u064a\u0646 \u0643\u0641\u0627\u0621\u0629 \u0627\u0644\u062e\u062f\u0645\u0627\u062a\u060c \u0632\u064a\u0627\u062f\u0629 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0631\u0648\u0646\u0629 \u0641\u064a \u0645\u0648\u0627\u062c\u0647\u0629 \u0627\u0644\u062a\u062d\u062f\u064a\u0627\u062a \u0627\u0644\u062a\u0642\u0646\u064a\u0629.<\/p> <\/div> <\/div>\n\n\n\n<p>\u0647\u0644 \u062a\u0631\u063a\u0628 \u0641\u064a \u062a\u062d\u0633\u064a\u0646 \u0643\u0641\u0627\u0621\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0641\u064a \u0645\u0624\u0633\u0633\u062a\u0643\u061f \u0627\u062d\u0635\u0644 \u0639\u0644\u0649 \u0627\u0633\u062a\u0634\u0627\u0631\u062a\u0646\u0627 \u0644\u062a\u0637\u0628\u064a\u0642 \u0646\u0638\u0627\u0645 \u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0648\u0641\u0642\u064b\u0627 \u0644\u0647\u0630\u0627 \u0627\u0644\u0645\u0639\u064a\u0627\u0631 \u0648\u0627\u0633\u062a\u0645\u062a\u0639 \u0628\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0623\u062f\u0627\u0621 \u0648\u0636\u0645\u0627\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/p>","protected":false},"excerpt":{"rendered":"<p>\u0645\u0642\u062f\u0645\u0629 \u0641\u064a \u0639\u0627\u0644\u0645\u0646\u0627 \u0627\u0644\u0631\u0642\u0645\u064a \u0627\u0644\u062d\u0627\u0644\u064a\u060c \u0623\u0635\u0628\u062d\u062a \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u062c\u0632\u0621\u064b\u0627 \u0644\u0627 \u064a\u062a\u062c\u0632\u0623 \u0645\u0646 \u0646\u062c\u0627\u062d \u0623\u064a \u0645\u0624\u0633\u0633\u0629. \u0644\u0636\u0645\u0627\u0646 \u062a\u0642\u062f\u064a\u0645 \u0647\u0630\u0647 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0628\u0643\u0641\u0627\u0621\u0629 \u0648\u0641\u0639\u0627\u0644\u064a\u0629\u060c \u062a\u0645 \u062a\u0637\u0648\u064a\u0631 \u0647\u0630\u0647 \u0627\u0644\u0645\u0648\u0627\u0635\u0641\u0629\u060c \u0648\u0647\u0648 \u0645\u0639\u064a\u0627\u0631 \u062f\u0648\u0644\u064a \u0644\u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a (IT Service Management). \u064a\u062d\u062f\u062f \u0647\u0630\u0627 \u0627\u0644\u0645\u0639\u064a\u0627\u0631 \u0625\u0637\u0627\u0631\u064b\u0627 \u0634\u0627\u0645\u0644\u0627\u064b \u0644\u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a\u060c \u0645\u0645\u0627 \u064a\u0633\u0627\u0639\u062f \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0639\u0644\u0649 \u062a\u0642\u062f\u064a\u0645 \u062e\u062f\u0645\u0627\u062a \u062a\u062a\u0633\u0645 \u0628\u0627\u0644\u062c\u0648\u062f\u0629 \u0627\u0644\u0639\u0627\u0644\u064a\u0629 \u0648\u062a\u062d\u0642\u064a\u0642 [&hellip;]<\/p>","protected":false},"author":1,"featured_media":5618,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[15],"tags":[],"class_list":["post-5579","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-standards"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.0 (Yoast SEO v25.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>ISO 20000-1 : \u0645\u0639\u064a\u0627\u0631 \u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a (ITSM)<\/title>\n<meta name=\"description\" content=\"\u062a\u0639\u0631\u0641 \u0639\u0644\u0649 ISO 20000-1\u060c \u0645\u0639\u064a\u0627\u0631 \u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a (ITSM)\u060c \u0648\u0643\u064a\u0641 \u064a\u0645\u0643\u0646\u0647 \u062a\u062d\u0633\u064a\u0646 \u062c\u0648\u062f\u0629 \u0648\u0643\u0641\u0627\u0621\u0629 \u062e\u062f\u0645\u0627\u062a IT \u0641\u064a \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0648\u0636\u0645\u0627\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/qb.com.eg\/ar\/iso-20000-1-\u0645\u0639\u064a\u0627\u0631-\u0625\u062f\u0627\u0631\u0629-\u062e\u062f\u0645\u0627\u062a-\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627-\u0627\u0644\u0645\u0639\u0644\u0648\/\" \/>\n<meta property=\"og:locale\" content=\"ar_AR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ISO 20000-1 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