{"id":2531,"date":"2023-09-01T16:29:00","date_gmt":"2023-09-01T16:29:00","guid":{"rendered":"https:\/\/qb.com.eg\/?page_id=2531"},"modified":"2026-01-03T12:48:35","modified_gmt":"2026-01-03T12:48:35","slug":"iso-20000-1","status":"publish","type":"page","link":"https:\/\/qb.com.eg\/ar\/\u062c\u0648\u062f\u0629-\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627-\u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a\/","title":{"rendered":"ISO\/IEC 20000-1:2018"},"content":{"rendered":"<h2 class=\"wp-block-heading\" id=\"h-what-is-iso-iec-20000-1-2018\">\u0645\u0627 \u0647\u0648 \u0645\u0639\u064a\u0627\u0631 ISO\/IEC 20000-1:2018\u061f<\/h2>\n\n\n\n<p>ISO\/IEC 20000-1:2018 \u0647\u0648 \u0645\u0639\u064a\u0627\u0631 \u062f\u0648\u0644\u064a \u064a\u062d\u062f\u062f \u0627\u0644\u0645\u062a\u0637\u0644\u0628\u0627\u062a \u0627\u0644\u0644\u0627\u0632\u0645\u0629 \u0644\u0625\u0646\u0634\u0627\u0621 \u0648\u062a\u0637\u0628\u064a\u0642 \u0648\u0635\u064a\u0627\u0646\u0629 \u0648\u062a\u062d\u0633\u064a\u0646 \u0646\u0638\u0627\u0645 \u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0642\u0646\u064a\u0629 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a (ITSM). \u064a\u0647\u062f\u0641 \u0627\u0644\u0645\u0639\u064a\u0627\u0631 \u0625\u0644\u0649 \u0636\u0645\u0627\u0646 \u062a\u0642\u062f\u064a\u0645 \u062e\u062f\u0645\u0627\u062a \u062a\u0642\u0646\u064a\u0629 \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0639\u0627\u0644\u064a\u0629 \u0627\u0644\u062c\u0648\u062f\u0629 \u062a\u0644\u0628\u064a \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0645\u062a\u0637\u0644\u0628\u0627\u062a \u0627\u0644\u0639\u0645\u0644 \u0628\u0643\u0641\u0627\u0621\u0629 \u0648\u0627\u0633\u062a\u0645\u0631\u0627\u0631\u064a\u0629.<\/p>\n\n\n\n<p>\u062a\u0645 \u062a\u0637\u0648\u064a\u0631 \u0647\u0630\u0627 \u0627\u0644\u0645\u0639\u064a\u0627\u0631 \u0645\u0646 \u0642\u0628\u0644 \u0627\u0644\u0645\u0646\u0638\u0645\u0629 \u0627\u0644\u062f\u0648\u0644\u064a\u0629 \u0644\u0644\u062a\u0648\u062d\u064a\u062f \u0627\u0644\u0642\u064a\u0627\u0633\u064a (ISO) \u0648**\u0627\u0644\u0644\u062c\u0646\u0629 \u0627\u0644\u0643\u0647\u0631\u0648\u062a\u0642\u0646\u064a\u0629 \u0627\u0644\u062f\u0648\u0644\u064a\u0629 (IEC)**\u060c \u0648\u0647\u0648 \u0645\u0646\u0627\u0633\u0628 \u0644\u062c\u0645\u064a\u0639 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0628\u063a\u0636 \u0627\u0644\u0646\u0638\u0631 \u0639\u0646 \u062d\u062c\u0645\u0647\u0627 \u0623\u0648 \u0637\u0628\u064a\u0639\u0629 \u0646\u0634\u0627\u0637\u0647\u0627.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-importance-of-iso-iec-20000-1-2018-for-organizations\">\u0623\u0647\u0645\u064a\u0629 ISO\/IEC 20000-1:2018 \u0644\u0644\u0645\u0624\u0633\u0633\u0627\u062a<\/h2>\n\n\n\n<p>\u062a\u0637\u0628\u064a\u0642 \u0647\u0630\u0627 \u0627\u0644\u0645\u0639\u064a\u0627\u0631 \u064a\u0633\u0627\u0639\u062f \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0639\u0644\u0649:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u062a\u062d\u0633\u064a\u0646 \u062c\u0648\u062f\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0642\u0646\u064a\u0629 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a<\/li>\n\n\n\n<li>\u0631\u0641\u0639 \u0645\u0633\u062a\u0648\u0649 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/li>\n\n\n\n<li>\u062a\u0642\u0644\u064a\u0644 \u0627\u0644\u0623\u0639\u0637\u0627\u0644 \u0648\u0627\u0644\u0645\u062e\u0627\u0637\u0631 \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a\u0629<\/li>\n\n\n\n<li>\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0643\u0641\u0627\u0621\u0629 \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a\u0629 \u0648\u062a\u0642\u0644\u064a\u0644 \u0627\u0644\u062a\u0643\u0627\u0644\u064a\u0641<\/li>\n\n\n\n<li>\u062a\u0639\u0632\u064a\u0632 \u0627\u0644\u062b\u0642\u0629 \u0648\u0627\u0644\u0645\u0635\u062f\u0627\u0642\u064a\u0629 \u0623\u0645\u0627\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u0634\u0631\u0643\u0627\u0621<\/li>\n\n\n\n<li>\u0627\u0644\u062a\u0648\u0627\u0641\u0642 \u0645\u0639 \u0623\u0641\u0636\u0644 \u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0627\u0644\u0639\u0627\u0644\u0645\u064a\u0629 \u0641\u064a ITSM<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-scope-of-application\">\u0646\u0637\u0627\u0642 \u062a\u0637\u0628\u064a\u0642 \u0627\u0644\u0645\u0639\u064a\u0627\u0631<\/h2>\n\n\n\n<p>\u064a\u0634\u0645\u0644 \u0627\u0644\u0645\u0639\u064a\u0627\u0631 \u062c\u0645\u064a\u0639 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0645\u0631\u062a\u0628\u0637\u0629 \u0628\u062a\u0642\u062f\u064a\u0645 \u062e\u062f\u0645\u0627\u062a \u062a\u0642\u0646\u064a\u0629 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a\u060c \u0633\u0648\u0627\u0621 \u0643\u0627\u0646\u062a:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u062e\u062f\u0645\u0627\u062a \u062f\u0627\u062e\u0644\u064a\u0629 \u062f\u0627\u062e\u0644 \u0627\u0644\u0645\u0624\u0633\u0633\u0629<\/li>\n\n\n\n<li>\u062e\u062f\u0645\u0627\u062a \u062e\u0627\u0631\u062c\u064a\u0629 \u0645\u0642\u062f\u0645\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621<\/li>\n\n\n\n<li>\u062e\u062f\u0645\u0627\u062a \u062a\u0639\u062a\u0645\u062f \u0639\u0644\u0649 \u0645\u0632\u0648\u062f\u064a \u062e\u062f\u0645\u0627\u062a \u062e\u0627\u0631\u062c\u064a\u064a\u0646<\/li>\n<\/ul>\n\n\n\n<p>\u0643\u0645\u0627 \u064a\u0645\u0643\u0646 \u062a\u0637\u0628\u064a\u0642\u0647 \u0639\u0644\u0649:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0634\u0631\u0643\u0627\u062a \u062a\u0642\u0646\u064a\u0629 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a<\/li>\n\n\n\n<li>\u0645\u0631\u0627\u0643\u0632 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a<\/li>\n\n\n\n<li>\u0645\u0632\u0648\u062f\u064a \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0645\u064f\u062f\u0627\u0631\u0629<\/li>\n\n\n\n<li>\u0627\u0644\u062c\u0647\u0627\u062a \u0627\u0644\u062d\u0643\u0648\u0645\u064a\u0629 \u0648\u0627\u0644\u062e\u0627\u0635\u0629<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-general-structure-of-iso-iec-20000-1-2018\">\u0627\u0644\u0647\u064a\u0643\u0644 \u0627\u0644\u0639\u0627\u0645 \u0644\u0645\u0639\u064a\u0627\u0631 ISO\/IEC 20000-1:2018<\/h2>\n\n\n\n<p>\u064a\u0639\u062a\u0645\u062f \u0627\u0644\u0645\u0639\u064a\u0627\u0631 \u0639\u0644\u0649 \u0647\u064a\u0643\u0644 \u0639\u0627\u0644\u064a \u0627\u0644\u0645\u0633\u062a\u0648\u0649 (HLS) \u0645\u0634\u0627\u0628\u0647 \u0644\u0645\u0639\u0627\u064a\u064a\u0631 ISO \u0627\u0644\u062d\u062f\u064a\u062b\u0629\u060c \u0648\u064a\u062a\u0643\u0648\u0646 \u0645\u0646 \u0639\u062f\u0629 \u0628\u0646\u0648\u062f \u0631\u0626\u064a\u0633\u064a\u0629:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-context-of-the-organization\">\u0633\u064a\u0627\u0642 \u0627\u0644\u0645\u0624\u0633\u0633\u0629<\/h3>\n\n\n\n<p>\u064a\u062a\u0637\u0644\u0628 \u0641\u0647\u0645 \u0627\u0644\u0628\u064a\u0626\u0629 \u0627\u0644\u062f\u0627\u062e\u0644\u064a\u0629 \u0648\u0627\u0644\u062e\u0627\u0631\u062c\u064a\u0629\u060c \u0648\u062a\u062d\u062f\u064a\u062f \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0648\u062a\u0648\u0642\u0639\u0627\u062a \u0627\u0644\u0623\u0637\u0631\u0627\u0641 \u0627\u0644\u0645\u0639\u0646\u064a\u0629.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-leadership\">\u0627\u0644\u0642\u064a\u0627\u062f\u0629<\/h3>\n\n\n\n<p>\u064a\u0631\u0643\u0632 \u0639\u0644\u0649 \u062f\u0648\u0631 \u0627\u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0639\u0644\u064a\u0627 \u0641\u064a \u062f\u0639\u0645 \u0646\u0638\u0627\u0645 \u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0642\u0646\u064a\u0629 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0648\u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0633\u064a\u0627\u0633\u0627\u062a \u0648\u0627\u0644\u0623\u0647\u062f\u0627\u0641.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-planning\">\u0627\u0644\u062a\u062e\u0637\u064a\u0637<\/h3>\n\n\n\n<p>\u064a\u0634\u0645\u0644 \u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0645\u062e\u0627\u0637\u0631 \u0648\u0627\u0644\u0641\u0631\u0635 \u0648\u0648\u0636\u0639 \u062e\u0637\u0637 \u0644\u062a\u062d\u0642\u064a\u0642 \u0623\u0647\u062f\u0627\u0641 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062e\u062f\u0645\u0627\u062a.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-support\">\u0627\u0644\u062f\u0639\u0645<\/h3>\n\n\n\n<p>\u064a\u062a\u0646\u0627\u0648\u0644 \u0627\u0644\u0645\u0648\u0627\u0631\u062f\u060c \u0627\u0644\u0643\u0641\u0627\u0621\u0627\u062a\u060c \u0627\u0644\u0648\u0639\u064a\u060c \u0627\u0644\u062a\u0648\u0627\u0635\u0644\u060c \u0648\u062a\u0648\u062b\u064a\u0642 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-service-operation\">\u062a\u0634\u063a\u064a\u0644 \u0627\u0644\u062e\u062f\u0645\u0627\u062a<\/h3>\n\n\n\n<p>\u064a\u064f\u0639\u062f \u0642\u0644\u0628 \u0627\u0644\u0645\u0639\u064a\u0627\u0631\u060c \u0648\u064a\u0634\u0645\u0644:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062d\u0648\u0627\u062f\u062b<\/li>\n\n\n\n<li>\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0637\u0644\u0628\u0627\u062a<\/li>\n\n\n\n<li>\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062a\u063a\u064a\u064a\u0631<\/li>\n\n\n\n<li>\u0625\u062f\u0627\u0631\u0629 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629<\/li>\n\n\n\n<li>\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062a\u0648\u0627\u0641\u0631 \u0648\u0627\u0644\u0627\u0633\u062a\u0645\u0631\u0627\u0631\u064a\u0629<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-performance-evaluation\">\u062a\u0642\u064a\u064a\u0645 \u0627\u0644\u0623\u062f\u0627\u0621<\/h3>\n\n\n\n<p>\u064a\u0631\u0643\u0632 \u0639\u0644\u0649 \u0627\u0644\u0642\u064a\u0627\u0633 \u0648\u0627\u0644\u062a\u062d\u0644\u064a\u0644 \u0648\u0627\u0644\u0645\u0631\u0627\u062c\u0639\u0629 \u0627\u0644\u062f\u0627\u062e\u0644\u064a\u0629 \u0648\u0645\u0631\u0627\u062c\u0639\u0629 \u0627\u0644\u0625\u062f\u0627\u0631\u0629.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-continual-improvement\">\u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631<\/h3>\n\n\n\n<p>\u064a\u0647\u062f\u0641 \u0625\u0644\u0649 \u062a\u062d\u0633\u064a\u0646 \u0641\u0639\u0627\u0644\u064a\u0629 \u0648\u0643\u0641\u0627\u0621\u0629 \u0646\u0638\u0627\u0645 \u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0642\u0646\u064a\u0629 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0628\u0634\u0643\u0644 \u062f\u0627\u0626\u0645.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-difference-between-iso-iec-20000-1-and-itil\">\u0627\u0644\u0641\u0631\u0642 \u0628\u064a\u0646 ISO\/IEC 20000-1 \u0648\u0625\u0637\u0627\u0631 ITIL<\/h2>\n\n\n\n<p>ISO\/IEC 20000-1 \u0647\u0648 \u0645\u0639\u064a\u0627\u0631 \u0642\u0627\u0628\u0644 \u0644\u0644\u062a\u062f\u0642\u064a\u0642 \u0648\u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0634\u0647\u0627\u062f\u0629\u060c \u0628\u064a\u0646\u0645\u0627 ITIL \u0647\u0648 \u0625\u0637\u0627\u0631 \u0625\u0631\u0634\u0627\u062f\u064a \u0644\u0623\u0641\u0636\u0644 \u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0627\u062a. \u063a\u0627\u0644\u0628\u064b\u0627 \u0645\u0627 \u064a\u062a\u0645 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 ITIL \u0643\u0645\u0631\u062c\u0639 \u0644\u062f\u0639\u0645 \u062a\u0637\u0628\u064a\u0642 \u0645\u062a\u0637\u0644\u0628\u0627\u062a ISO 20000.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-steps-to-obtain-iso-iec-20000-1-2018-certification\">\u062e\u0637\u0648\u0627\u062a \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0634\u0647\u0627\u062f\u0629 ISO\/IEC 20000-1:2018<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-application-form-completion\"><strong>\u062a\u0639\u0628\u0626\u0629 \u0627\u0644\u0646\u0645\u0648\u0630\u062c<\/strong><\/h3>\n\n\n\n<p>\u062a\u0628\u062f\u0623 \u0639\u0645\u0644\u064a\u0629 \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0634\u0647\u0627\u062f\u0629 ISO 20000-1:2018 \u0628\u062a\u0639\u0628\u0626\u0629 \u0646\u0645\u0648\u0630\u062c \u0637\u0644\u0628 \u0627\u0644\u0634\u0647\u0627\u062f\u0629 \u0644\u062f\u0649 \u062c\u0647\u0629 \u0627\u0644\u0627\u0639\u062a\u0645\u0627\u062f\u060c \u0648\u064a\u062a\u0636\u0645\u0646 \u0647\u0630\u0627 \u0627\u0644\u0646\u0645\u0648\u0630\u062c \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0623\u0633\u0627\u0633\u064a\u0629 \u0639\u0646 \u0627\u0644\u0645\u0624\u0633\u0633\u0629 \u0645\u062b\u0644 \u0637\u0628\u064a\u0639\u0629 \u0627\u0644\u0646\u0634\u0627\u0637\u060c \u0639\u062f\u062f \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646\u060c \u0627\u0644\u0645\u0648\u0627\u0642\u0639\u060c \u0648\u0646\u0637\u0627\u0642 \u0646\u0638\u0627\u0645 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0628\u064a\u0626\u0629 \u0627\u0644\u0645\u0631\u0627\u062f \u0627\u0639\u062a\u0645\u0627\u062f\u0647.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-preparation-of-the-audit-plan\"><strong>\u0625\u0639\u062f\u0627\u062f \u062e\u0637\u0629 \u0627\u0644\u062a\u062f\u0642\u064a\u0642 (Audit Plan)<\/strong><\/h3>\n\n\n\n<p>\u0628\u0639\u062f \u0645\u0631\u0627\u062c\u0639\u0629 \u0627\u0644\u0646\u0645\u0648\u0630\u062c\u060c \u064a\u062a\u0645 \u0625\u0639\u062f\u0627\u062f \u062e\u0637\u0629 \u0627\u0644\u062a\u062f\u0642\u064a\u0642 \u0648\u0627\u0644\u062a\u064a \u062a\u0648\u0636\u062d \u0645\u0648\u0627\u0639\u064a\u062f \u0627\u0644\u062a\u062f\u0642\u064a\u0642\u060c \u0646\u0637\u0627\u0642\u0647\u060c \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0645\u0634\u0645\u0648\u0644\u0629\u060c \u0648\u0623\u0633\u0645\u0627\u0621 \u0641\u0631\u064a\u0642 \u0627\u0644\u062a\u062f\u0642\u064a\u0642. \u062a\u0647\u062f\u0641 \u0647\u0630\u0647 \u0627\u0644\u062e\u0637\u0629 \u0625\u0644\u0649 \u062a\u0646\u0638\u064a\u0645 \u0639\u0645\u0644\u064a\u0629 \u0627\u0644\u0645\u0631\u0627\u062c\u0639\u0629 \u0648\u0636\u0645\u0627\u0646 \u062a\u063a\u0637\u064a\u0629 \u062c\u0645\u064a\u0639 \u0645\u062a\u0637\u0644\u0628\u0627\u062a \u0627\u0644\u0645\u0639\u064a\u0627\u0631.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-audit-stage-1-audit-stage-1\"><strong>\u0627\u0644\u062a\u062f\u0642\u064a\u0642 \u2013 \u0627\u0644\u0645\u0631\u062d\u0644\u0629 \u0627\u0644\u0623\u0648\u0644\u0649 (Audit Stage 1)<\/strong><\/h3>\n\n\n\n<p>\u064a\u0647\u062f\u0641 \u062a\u062f\u0642\u064a\u0642 \u0627\u0644\u0645\u0631\u062d\u0644\u0629 \u0627\u0644\u0623\u0648\u0644\u0649 \u0625\u0644\u0649 \u062a\u0642\u064a\u064a\u0645 \u062c\u0627\u0647\u0632\u064a\u0629 \u0627\u0644\u0645\u0624\u0633\u0633\u0629 \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0627\u0644\u0634\u0647\u0627\u062f\u0629\u060c \u062d\u064a\u062b \u064a\u062a\u0645 \u0645\u0631\u0627\u062c\u0639\u0629 \u0627\u0644\u0648\u062b\u0627\u0626\u0642 \u0648\u0627\u0644\u0633\u064a\u0627\u0633\u0627\u062a \u0627\u0644\u0628\u064a\u0626\u064a\u0629\u060c \u0648\u0627\u0644\u062a\u0623\u0643\u062f \u0645\u0646 \u0641\u0647\u0645 \u0645\u062a\u0637\u0644\u0628\u0627\u062a ISO 20000-1:2018 \u0648\u062a\u0637\u0628\u064a\u0642\u0647\u0627 \u0645\u0628\u062f\u0626\u064a\u064b\u0627\u060c \u0645\u0639 \u062a\u062d\u062f\u064a\u062f \u0623\u064a \u0641\u062c\u0648\u0627\u062a \u062a\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u0645\u0639\u0627\u0644\u062c\u0629 \u0642\u0628\u0644 \u0627\u0644\u0627\u0646\u062a\u0642\u0627\u0644 \u0644\u0644\u0645\u0631\u062d\u0644\u0629 \u0627\u0644\u062a\u0627\u0644\u064a\u0629.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-audit-stage-2-audit-stage-2\"><strong>\u0627\u0644\u062a\u062f\u0642\u064a\u0642 \u2013 \u0627\u0644\u0645\u0631\u062d\u0644\u0629 \u0627\u0644\u062b\u0627\u0646\u064a\u0629 (Audit Stage 2)<\/strong><\/h3>\n\n\n\n<p>\u0641\u064a \u0647\u0630\u0647 \u0627\u0644\u0645\u0631\u062d\u0644\u0629 \u064a\u062a\u0645 \u0627\u0644\u062a\u062f\u0642\u064a\u0642 \u0627\u0644\u0641\u0639\u0644\u064a \u0639\u0644\u0649 \u0623\u0631\u0636 \u0627\u0644\u0648\u0627\u0642\u0639\u060c \u062d\u064a\u062b \u064a\u0642\u0648\u0645 \u0627\u0644\u0645\u062f\u0642\u0642\u0648\u0646 \u0628\u0645\u0631\u0627\u062c\u0639\u0629 \u062a\u0637\u0628\u064a\u0642 \u0646\u0638\u0627\u0645 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0628\u064a\u0626\u0629 \u062f\u0627\u062e\u0644 \u0627\u0644\u0645\u0624\u0633\u0633\u0629\u060c \u0648\u0627\u0644\u062a\u0623\u0643\u062f \u0645\u0646 \u0627\u0644\u0627\u0644\u062a\u0632\u0627\u0645 \u0627\u0644\u0643\u0627\u0645\u0644 \u0628\u0645\u062a\u0637\u0644\u0628\u0627\u062a ISO 20000-1:2018. \u0641\u064a \u062d\u0627\u0644 \u0639\u062f\u0645 \u0648\u062c\u0648\u062f \u0645\u062e\u0627\u0644\u0641\u0627\u062a \u062c\u0648\u0647\u0631\u064a\u0629 \u0623\u0648 \u0628\u0639\u062f \u0625\u063a\u0644\u0627\u0642\u0647\u0627\u060c \u064a\u062a\u0645 \u0627\u0644\u062a\u0648\u0635\u064a\u0629 \u0628\u0645\u0646\u062d \u0627\u0644\u0634\u0647\u0627\u062f\u0629.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-who-needs-iso-iec-20000-1-2018\">\u0645\u0646 \u064a\u062d\u062a\u0627\u062c \u0625\u0644\u0649 ISO\/IEC 20000-1:2018\u061f<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0634\u0631\u0643\u0627\u062a \u062a\u0642\u0646\u064a\u0629 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a<\/li>\n\n\n\n<li>\u0645\u0632\u0648\u062f\u064a \u062e\u062f\u0645\u0627\u062a \u0627\u0644\u062f\u0639\u0645 \u0627\u0644\u0641\u0646\u064a<\/li>\n\n\n\n<li>\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u062a\u0639\u0647\u064a\u062f (Outsourcing)<\/li>\n\n\n\n<li>\u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0639\u062a\u0645\u062f \u0628\u0634\u0643\u0644 \u0643\u0628\u064a\u0631 \u0639\u0644\u0649 \u062e\u062f\u0645\u0627\u062a IT<\/li>\n\n\n\n<li>\u0627\u0644\u062c\u0647\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0633\u0639\u0649 \u0644\u062a\u062d\u0633\u064a\u0646 \u062c\u0648\u062f\u0629 \u062e\u062f\u0645\u0627\u062a\u0647\u0627 \u0627\u0644\u0631\u0642\u0645\u064a\u0629<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-benefits-of-iso-iec-20000-1-certification\">\u0641\u0648\u0627\u0626\u062f \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0634\u0647\u0627\u062f\u0629 ISO\/IEC 20000-1<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u062a\u062d\u0633\u064a\u0646 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062e\u062f\u0645\u0627\u062a<\/li>\n\n\n\n<li>\u0632\u064a\u0627\u062f\u0629 \u0627\u0644\u0642\u062f\u0631\u0629 \u0627\u0644\u062a\u0646\u0627\u0641\u0633\u064a\u0629<\/li>\n\n\n\n<li>\u062a\u0642\u0644\u064a\u0644 \u0627\u0644\u0623\u0639\u0637\u0627\u0644 \u0648\u0627\u0644\u0627\u0646\u0642\u0637\u0627\u0639\u0627\u062a<\/li>\n\n\n\n<li>\u062a\u0639\u0632\u064a\u0632 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/li>\n\n\n\n<li>\u062f\u0639\u0645 \u0627\u0644\u062a\u062d\u0648\u0644 \u0627\u0644\u0631\u0642\u0645\u064a<\/li>\n\n\n\n<li>\u0627\u0644\u062a\u0648\u0627\u0641\u0642 \u0645\u0639 \u0645\u0639\u0627\u064a\u064a\u0631 ISO \u0627\u0644\u0623\u062e\u0631\u0649 \u0645\u062b\u0644 ISO 9001 \u0648ISO 27001<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-frequently-asked-questions-about-iso-iec-20000-1-2018\">\u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0634\u0627\u0626\u0639\u0629 \u062d\u0648\u0644 ISO\/IEC 20000-1:2018<\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1767444319340\"><strong class=\"schema-faq-question\"><strong>\u0645\u0627 \u0647\u064a \u0645\u062f\u0629 \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0634\u0647\u0627\u062f\u0629 ISO\/IEC 20000-1\u061f<\/strong><\/strong> <p class=\"schema-faq-answer\">\u062a\u062e\u062a\u0644\u0641 \u0627\u0644\u0645\u062f\u0629 \u062d\u0633\u0628 \u062d\u062c\u0645 \u0627\u0644\u0645\u0624\u0633\u0633\u0629 \u0648\u062c\u0627\u0647\u0632\u064a\u062a\u0647\u0627\u060c \u0648\u063a\u0627\u0644\u0628\u064b\u0627 \u062a\u062a\u0631\u0627\u0648\u062d \u0628\u064a\u0646 3 \u0625\u0644\u0649 6 \u0623\u064a\u0627\u0645.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1767444343896\"><strong class=\"schema-faq-question\"><strong>\u0647\u0644 \u0627\u0644\u0645\u0639\u064a\u0627\u0631 \u0645\u0646\u0627\u0633\u0628 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0635\u063a\u064a\u0631\u0629\u061f<\/strong><\/strong> <p class=\"schema-faq-answer\">\u0646\u0639\u0645\u060c \u0627\u0644\u0645\u0639\u064a\u0627\u0631 \u0645\u0631\u0646 \u0648\u064a\u0645\u0643\u0646 \u062a\u0637\u0628\u064a\u0642\u0647 \u0639\u0644\u0649 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0635\u063a\u064a\u0631\u0629 \u0648\u0627\u0644\u0645\u062a\u0648\u0633\u0637\u0629 \u0645\u0639 \u062a\u0628\u0633\u064a\u0637 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1767444361775\"><strong class=\"schema-faq-question\"><strong>\u0647\u0644 \u0627\u0644\u0634\u0647\u0627\u062f\u0629 \u0645\u0639\u062a\u0631\u0641 \u0628\u0647\u0627 \u062f\u0648\u0644\u064a\u064b\u0627\u061f<\/strong><\/strong> <p class=\"schema-faq-answer\">\u0646\u0639\u0645\u060c ISO\/IEC 20000-1 \u0645\u0639\u062a\u0631\u0641 \u0628\u0647 \u0639\u0627\u0644\u0645\u064a\u064b\u0627 \u0648\u064a\u0639\u0632\u0632 \u062b\u0642\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062f\u0648\u0644\u064a\u064a\u0646.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1767444378775\"><strong class=\"schema-faq-question\"><strong>\u0645\u0627 \u0645\u062f\u0629 \u0635\u0644\u0627\u062d\u064a\u0629 \u0627\u0644\u0634\u0647\u0627\u062f\u0629\u061f<\/strong><\/strong> <p class=\"schema-faq-answer\">\u062a\u0643\u0648\u0646 \u0635\u0644\u0627\u062d\u064a\u0629 \u0627\u0644\u0634\u0647\u0627\u062f\u0629 3 \u0633\u0646\u0648\u0627\u062a \u0645\u0639 \u062a\u062f\u0642\u064a\u0642 \u0633\u0646\u0648\u064a \u0644\u0644\u0645\u0631\u0627\u0642\u0628\u0629.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1767444394796\"><strong class=\"schema-faq-question\"><strong>\u0647\u0644 \u064a\u0634\u062a\u0631\u0637 \u062a\u0637\u0628\u064a\u0642 ITIL \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0627\u0644\u0634\u0647\u0627\u062f\u0629\u061f<\/strong><\/strong> <p class=\"schema-faq-answer\">\u0644\u0627 \u064a\u0634\u062a\u0631\u0637\u060c \u0644\u0643\u0646\u0647 \u064a\u0633\u0627\u0639\u062f \u0628\u0634\u0643\u0644 \u0643\u0628\u064a\u0631 \u0641\u064a \u0641\u0647\u0645 \u0648\u062a\u0646\u0641\u064a\u0630 \u0645\u062a\u0637\u0644\u0628\u0627\u062a \u0627\u0644\u0645\u0639\u064a\u0627\u0631.<\/p> <\/div> <\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-conclusion\">\u0627\u0644\u062e\u0627\u062a\u0645\u0629<\/h2>\n\n\n\n<p>ISO\/IEC 20000-1:2018 \u0647\u0648 \u0645\u0639\u064a\u0627\u0631 \u0623\u0633\u0627\u0633\u064a \u0644\u0643\u0644 \u0645\u0624\u0633\u0633\u0629 \u062a\u0633\u0639\u0649 \u0625\u0644\u0649 \u062a\u0642\u062f\u064a\u0645 \u062e\u062f\u0645\u0627\u062a \u062a\u0642\u0646\u064a\u0629 \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u062d\u062a\u0631\u0627\u0641\u064a\u0629 \u0648\u0645\u0633\u062a\u0642\u0631\u0629. \u062a\u0637\u0628\u064a\u0642\u0647 \u0644\u0627 \u064a\u0642\u062a\u0635\u0631 \u0639\u0644\u0649 \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0634\u0647\u0627\u062f\u0629 \u0641\u0642\u0637\u060c \u0628\u0644 \u064a\u0633\u0627\u0647\u0645 \u0641\u064a \u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0639\u0627\u0645\u060c \u062a\u0639\u0632\u064a\u0632 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u062f\u0639\u0645 \u0627\u0644\u0646\u0645\u0648 \u0627\u0644\u0645\u0633\u062a\u062f\u0627\u0645 \u0644\u0644\u0645\u0624\u0633\u0633\u0629 \u0641\u064a \u0639\u0627\u0644\u0645 \u064a\u0639\u062a\u0645\u062f \u0628\u0634\u0643\u0644 \u0645\u062a\u0632\u0627\u064a\u062f \u0639\u0644\u0649 \u0627\u0644\u062a\u0642\u0646\u064a\u0629.<\/p>","protected":false},"excerpt":{"rendered":"<p>What is ISO\/IEC 20000-1:2018? ISO\/IEC 20000-1:2018 is an international standard that specifies the requirements for establishing, implementing, maintaining, and continually improving an Information Technology Service Management System (ITSM). The standard aims to ensure the delivery of high-quality IT services that meet customer needs and business requirements efficiently and consistently. This standard was developed by the [&hellip;]<\/p>","protected":false},"author":1,"featured_media":3096,"parent":0,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-2531","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.0 (Yoast SEO v25.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>ISO\/IEC 20000-1:2018 - QB Cert<\/title>\n<meta name=\"description\" content=\"ISO 20000-1 is an internationally recognized standard for quality management systems. Implementing ISO 20000-1 brings numerous benefits to org\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/qb.com.eg\/ar\/\u062c\u0648\u062f\u0629-\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627-\u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a\/\" \/>\n<meta property=\"og:locale\" content=\"ar_AR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ISO\/IEC 20000-1:2018\" \/>\n<meta property=\"og:description\" content=\"ISO 20000-1 is an internationally recognized standard for quality management systems. Implementing ISO 20000-1 brings numerous benefits to org\" \/>\n<meta property=\"og:url\" content=\"https:\/\/qb.com.eg\/ar\/\u062c\u0648\u062f\u0629-\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627-\u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a\/\" \/>\n<meta property=\"og:site_name\" content=\"QB Cert\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/qbcert\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-03T12:48:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/qb.com.eg\/wp-content\/uploads\/2023\/09\/qbcert-logo-200-200.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"200\" \/>\n\t<meta property=\"og:image:height\" content=\"200\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:description\" content=\"ISO 20000-1 is an internationally recognized standard for quality management systems. Implementing ISO 20000-1 brings numerous benefits to org\" \/>\n<meta name=\"twitter:site\" content=\"@qbcert\" \/>\n<meta name=\"twitter:label1\" content=\"\u0648\u0642\u062a \u0627\u0644\u0642\u0631\u0627\u0621\u0629 \u0627\u0644\u0645\u064f\u0642\u062f\u0651\u0631\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 \u062f\u0642\u0627\u0626\u0642\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":[\"WebPage\",\"FAQPage\"],\"@id\":\"https:\/\/qb.com.eg\/iso-20000-1\/\",\"url\":\"https:\/\/qb.com.eg\/iso-20000-1\/\",\"name\":\"ISO\/IEC 20000-1:2018 - QB Cert\",\"isPartOf\":{\"@id\":\"https:\/\/qb.com.eg\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/qb.com.eg\/iso-20000-1\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/qb.com.eg\/iso-20000-1\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/qb.com.eg\/wp-content\/uploads\/2023\/09\/qbcert-logo-200-200.jpg\",\"datePublished\":\"2023-09-01T16:29:00+00:00\",\"dateModified\":\"2026-01-03T12:48:35+00:00\",\"description\":\"ISO 20000-1 is an internationally recognized standard for quality management systems. Implementing ISO 20000-1 brings numerous benefits to org\",\"breadcrumb\":{\"@id\":\"https:\/\/qb.com.eg\/iso-20000-1\/#breadcrumb\"},\"mainEntity\":[{\"@id\":\"https:\/\/qb.com.eg\/iso-20000-1\/#faq-question-1767444319340\"},{\"@id\":\"https:\/\/qb.com.eg\/iso-20000-1\/#faq-question-1767444343896\"},{\"@id\":\"https:\/\/qb.com.eg\/iso-20000-1\/#faq-question-1767444361775\"},{\"@id\":\"https:\/\/qb.com.eg\/iso-20000-1\/#faq-question-1767444378775\"},{\"@id\":\"https:\/\/qb.com.eg\/iso-20000-1\/#faq-question-1767444394796\"}],\"inLanguage\":\"ar\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/qb.com.eg\/iso-20000-1\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"ar\",\"@id\":\"https:\/\/qb.com.eg\/iso-20000-1\/#primaryimage\",\"url\":\"https:\/\/qb.com.eg\/wp-content\/uploads\/2023\/09\/qbcert-logo-200-200.jpg\",\"contentUrl\":\"https:\/\/qb.com.eg\/wp-content\/uploads\/2023\/09\/qbcert-logo-200-200.jpg\",\"width\":200,\"height\":200,\"caption\":\"Qb Cert logo\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/qb.com.eg\/iso-20000-1\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/qb.com.eg\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"ISO\/IEC 20000-1:2018\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/qb.com.eg\/#website\",\"url\":\"https:\/\/qb.com.eg\/\",\"name\":\"QB Cert\",\"description\":\"QB Cert ISO certification Body\",\"publisher\":{\"@id\":\"https:\/\/qb.com.eg\/#organization\"},\"alternateName\":\"QB Cert ISO certification Body\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/qb.com.eg\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ar\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/qb.com.eg\/#organization\",\"name\":\"QB cert ISO certification Body\",\"alternateName\":\"QB cert\",\"url\":\"https:\/\/qb.com.eg\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ar\",\"@id\":\"https:\/\/qb.com.eg\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/qb.com.eg\/wp-content\/uploads\/2024\/09\/qb-cert-logo.webp\",\"contentUrl\":\"https:\/\/qb.com.eg\/wp-content\/uploads\/2024\/09\/qb-cert-logo.webp\",\"width\":350,\"height\":350,\"caption\":\"QB cert ISO certification Body\"},\"image\":{\"@id\":\"https:\/\/qb.com.eg\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/qbcert\/\",\"https:\/\/x.com\/qbcert\",\"https:\/\/www.linkedin.com\/company\/qbcert\/\"],\"description\":\"\u0643\u064a\u0648 \u0628\u064a \u0633\u064a\u0631\u062a \u0634\u0631\u0643\u0629 \u062a\u0639\u0645\u0644 \u0641\u064a \u0645\u062c\u0627\u0644 \u0645\u0646\u062d \u0634\u0647\u0627\u062f\u0627\u062a \u0627\u0644\u062c\u0648\u062f\u0629 \u0627\u0644\u0639\u0627\u0644\u0645\u064a\u0629 \u0645\u062b\u0644 ISO 9001 \u0648 ISO 14001 \u0648 ISO 45001 \u0648 ISO 22000 \u0648\u062a\u0639\u0645\u0644 \u0641\u064a \u0645\u062c\u0627\u0644 \u0627\u0644\u062a\u062f\u0631\u064a\u0628 \u0648\u0645\u0639\u062a\u0645\u062f\u0629 \u0645\u0646 \u0627\u0644\u0645\u0644\u062c\u0633 \u0627\u0644\u0648\u0637\u0646\u064a \u0644\u0644\u0623\u0639\u062a\u0645\u0627\u062f EGAC\",\"email\":\"info@qb.com.eg\",\"telephone\":\"+201099337474\",\"legalName\":\"QB Cert\",\"numberOfEmployees\":{\"@type\":\"QuantitativeValue\",\"minValue\":\"51\",\"maxValue\":\"200\"}},{\"@type\":\"Question\",\"@id\":\"https:\/\/qb.com.eg\/iso-20000-1\/#faq-question-1767444319340\",\"position\":1,\"url\":\"https:\/\/qb.com.eg\/iso-20000-1\/#faq-question-1767444319340\",\"name\":\"How long does it take to obtain ISO\/IEC 20000-1 certification?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The duration varies depending on the size and readiness of the organization and typically ranges from 3 to 6 Days.\",\"inLanguage\":\"ar\"},\"inLanguage\":\"ar\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/qb.com.eg\/iso-20000-1\/#faq-question-1767444343896\",\"position\":2,\"url\":\"https:\/\/qb.com.eg\/iso-20000-1\/#faq-question-1767444343896\",\"name\":\"Is the standard suitable for small companies?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes, the standard is flexible and can be applied to small and medium-sized enterprises with simplified processes.\",\"inLanguage\":\"ar\"},\"inLanguage\":\"ar\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/qb.com.eg\/iso-20000-1\/#faq-question-1767444361775\",\"position\":3,\"url\":\"https:\/\/qb.com.eg\/iso-20000-1\/#faq-question-1767444361775\",\"name\":\"Is the certification internationally recognized?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes, ISO\/IEC 20000-1 is internationally recognized and enhances the confidence of global customers.\",\"inLanguage\":\"ar\"},\"inLanguage\":\"ar\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/qb.com.eg\/iso-20000-1\/#faq-question-1767444378775\",\"position\":4,\"url\":\"https:\/\/qb.com.eg\/iso-20000-1\/#faq-question-1767444378775\",\"name\":\"What is the validity period of the certificate?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The certificate is valid for 3 years, with annual surveillance audits.\",\"inLanguage\":\"ar\"},\"inLanguage\":\"ar\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/qb.com.eg\/iso-20000-1\/#faq-question-1767444394796\",\"position\":5,\"url\":\"https:\/\/qb.com.eg\/iso-20000-1\/#faq-question-1767444394796\",\"name\":\"Is ITIL implementation required to obtain the certification?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No, it is not mandatory, but it greatly helps in understanding and implementing the standard requirements.\",\"inLanguage\":\"ar\"},\"inLanguage\":\"ar\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"ISO\/IEC 20000-1:2018 - QB Cert","description":"ISO 20000-1 is an internationally recognized standard for quality management systems. Implementing ISO 20000-1 brings numerous benefits to org","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/qb.com.eg\/ar\/\u062c\u0648\u062f\u0629-\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627-\u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a\/","og_locale":"ar_AR","og_type":"article","og_title":"ISO\/IEC 20000-1:2018","og_description":"ISO 20000-1 is an internationally recognized standard for quality management systems. Implementing ISO 20000-1 brings numerous benefits to org","og_url":"https:\/\/qb.com.eg\/ar\/\u062c\u0648\u062f\u0629-\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627-\u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a\/","og_site_name":"QB Cert","article_publisher":"https:\/\/www.facebook.com\/qbcert\/","article_modified_time":"2026-01-03T12:48:35+00:00","og_image":[{"width":200,"height":200,"url":"https:\/\/qb.com.eg\/wp-content\/uploads\/2023\/09\/qbcert-logo-200-200.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_description":"ISO 20000-1 is an internationally recognized standard for quality management systems. Implementing ISO 20000-1 brings numerous benefits to org","twitter_site":"@qbcert","twitter_misc":{"\u0648\u0642\u062a \u0627\u0644\u0642\u0631\u0627\u0621\u0629 \u0627\u0644\u0645\u064f\u0642\u062f\u0651\u0631":"4 \u062f\u0642\u0627\u0626\u0642"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":["WebPage","FAQPage"],"@id":"https:\/\/qb.com.eg\/iso-20000-1\/","url":"https:\/\/qb.com.eg\/iso-20000-1\/","name":"ISO\/IEC 20000-1:2018 - QB Cert","isPartOf":{"@id":"https:\/\/qb.com.eg\/#website"},"primaryImageOfPage":{"@id":"https:\/\/qb.com.eg\/iso-20000-1\/#primaryimage"},"image":{"@id":"https:\/\/qb.com.eg\/iso-20000-1\/#primaryimage"},"thumbnailUrl":"https:\/\/qb.com.eg\/wp-content\/uploads\/2023\/09\/qbcert-logo-200-200.jpg","datePublished":"2023-09-01T16:29:00+00:00","dateModified":"2026-01-03T12:48:35+00:00","description":"ISO 20000-1 is an internationally recognized standard for quality management systems. Implementing ISO 20000-1 brings numerous benefits to org","breadcrumb":{"@id":"https:\/\/qb.com.eg\/iso-20000-1\/#breadcrumb"},"mainEntity":[{"@id":"https:\/\/qb.com.eg\/iso-20000-1\/#faq-question-1767444319340"},{"@id":"https:\/\/qb.com.eg\/iso-20000-1\/#faq-question-1767444343896"},{"@id":"https:\/\/qb.com.eg\/iso-20000-1\/#faq-question-1767444361775"},{"@id":"https:\/\/qb.com.eg\/iso-20000-1\/#faq-question-1767444378775"},{"@id":"https:\/\/qb.com.eg\/iso-20000-1\/#faq-question-1767444394796"}],"inLanguage":"ar","potentialAction":[{"@type":"ReadAction","target":["https:\/\/qb.com.eg\/iso-20000-1\/"]}]},{"@type":"ImageObject","inLanguage":"ar","@id":"https:\/\/qb.com.eg\/iso-20000-1\/#primaryimage","url":"https:\/\/qb.com.eg\/wp-content\/uploads\/2023\/09\/qbcert-logo-200-200.jpg","contentUrl":"https:\/\/qb.com.eg\/wp-content\/uploads\/2023\/09\/qbcert-logo-200-200.jpg","width":200,"height":200,"caption":"Qb Cert logo"},{"@type":"BreadcrumbList","@id":"https:\/\/qb.com.eg\/iso-20000-1\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/qb.com.eg\/"},{"@type":"ListItem","position":2,"name":"ISO\/IEC 20000-1:2018"}]},{"@type":"WebSite","@id":"https:\/\/qb.com.eg\/#website","url":"https:\/\/qb.com.eg\/","name":"QB Cert","description":"QB Cert ISO certification Body","publisher":{"@id":"https:\/\/qb.com.eg\/#organization"},"alternateName":"QB Cert ISO certification Body","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/qb.com.eg\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ar"},{"@type":"Organization","@id":"https:\/\/qb.com.eg\/#organization","name":"QB cert ISO certification Body","alternateName":"QB cert","url":"https:\/\/qb.com.eg\/","logo":{"@type":"ImageObject","inLanguage":"ar","@id":"https:\/\/qb.com.eg\/#\/schema\/logo\/image\/","url":"https:\/\/qb.com.eg\/wp-content\/uploads\/2024\/09\/qb-cert-logo.webp","contentUrl":"https:\/\/qb.com.eg\/wp-content\/uploads\/2024\/09\/qb-cert-logo.webp","width":350,"height":350,"caption":"QB cert ISO certification Body"},"image":{"@id":"https:\/\/qb.com.eg\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/qbcert\/","https:\/\/x.com\/qbcert","https:\/\/www.linkedin.com\/company\/qbcert\/"],"description":"\u0643\u064a\u0648 \u0628\u064a \u0633\u064a\u0631\u062a \u0634\u0631\u0643\u0629 \u062a\u0639\u0645\u0644 \u0641\u064a \u0645\u062c\u0627\u0644 \u0645\u0646\u062d \u0634\u0647\u0627\u062f\u0627\u062a \u0627\u0644\u062c\u0648\u062f\u0629 \u0627\u0644\u0639\u0627\u0644\u0645\u064a\u0629 \u0645\u062b\u0644 ISO 9001 \u0648 ISO 14001 \u0648 ISO 45001 \u0648 ISO 22000 \u0648\u062a\u0639\u0645\u0644 \u0641\u064a \u0645\u062c\u0627\u0644 \u0627\u0644\u062a\u062f\u0631\u064a\u0628 \u0648\u0645\u0639\u062a\u0645\u062f\u0629 \u0645\u0646 \u0627\u0644\u0645\u0644\u062c\u0633 \u0627\u0644\u0648\u0637\u0646\u064a \u0644\u0644\u0623\u0639\u062a\u0645\u0627\u062f EGAC","email":"info@qb.com.eg","telephone":"+201099337474","legalName":"QB Cert","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"51","maxValue":"200"}},{"@type":"Question","@id":"https:\/\/qb.com.eg\/iso-20000-1\/#faq-question-1767444319340","position":1,"url":"https:\/\/qb.com.eg\/iso-20000-1\/#faq-question-1767444319340","name":"How long does it take to obtain ISO\/IEC 20000-1 certification?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"The duration varies depending on the size and readiness of the organization and typically ranges from 3 to 6 Days.","inLanguage":"ar"},"inLanguage":"ar"},{"@type":"Question","@id":"https:\/\/qb.com.eg\/iso-20000-1\/#faq-question-1767444343896","position":2,"url":"https:\/\/qb.com.eg\/iso-20000-1\/#faq-question-1767444343896","name":"Is the standard suitable for small companies?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Yes, the standard is flexible and can be applied to small and medium-sized enterprises with simplified processes.","inLanguage":"ar"},"inLanguage":"ar"},{"@type":"Question","@id":"https:\/\/qb.com.eg\/iso-20000-1\/#faq-question-1767444361775","position":3,"url":"https:\/\/qb.com.eg\/iso-20000-1\/#faq-question-1767444361775","name":"Is the certification internationally recognized?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Yes, ISO\/IEC 20000-1 is internationally recognized and enhances the confidence of global customers.","inLanguage":"ar"},"inLanguage":"ar"},{"@type":"Question","@id":"https:\/\/qb.com.eg\/iso-20000-1\/#faq-question-1767444378775","position":4,"url":"https:\/\/qb.com.eg\/iso-20000-1\/#faq-question-1767444378775","name":"What is the validity period of the certificate?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"The certificate is valid for 3 years, with annual surveillance audits.","inLanguage":"ar"},"inLanguage":"ar"},{"@type":"Question","@id":"https:\/\/qb.com.eg\/iso-20000-1\/#faq-question-1767444394796","position":5,"url":"https:\/\/qb.com.eg\/iso-20000-1\/#faq-question-1767444394796","name":"Is ITIL implementation required to obtain the certification?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"No, it is not mandatory, but it greatly helps in understanding and implementing the standard requirements.","inLanguage":"ar"},"inLanguage":"ar"}]}},"_links":{"self":[{"href":"https:\/\/qb.com.eg\/ar\/wp-json\/wp\/v2\/pages\/2531","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/qb.com.eg\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/qb.com.eg\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/qb.com.eg\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/qb.com.eg\/ar\/wp-json\/wp\/v2\/comments?post=2531"}],"version-history":[{"count":0,"href":"https:\/\/qb.com.eg\/ar\/wp-json\/wp\/v2\/pages\/2531\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/qb.com.eg\/ar\/wp-json\/wp\/v2\/media\/3096"}],"wp:attachment":[{"href":"https:\/\/qb.com.eg\/ar\/wp-json\/wp\/v2\/media?parent=2531"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}